Refund policy

eSIM orders

If the QR has not been installed and we cannot provision the plan, we refund or replace. Once an eSIM profile is installed, partner rules usually treat it as used — contact us quickly if install failed and we will check partner status.

Wrong destination purchased by mistake may be eligible before install; after install, replacement is case-by-case.

Crypto payments

Confirmed on-chain transfers cannot be reversed by the network. If you underpay, pay on the wrong network, or overpay, email concierge@stabina.com with the hash. We reconcile manually where recovery is possible; wrong-network sends are often not recoverable.

If we fail to deliver a paid plan that we can confirm as paid, we refund to the address you provided at checkout or credit a replacement.

How to request

Email concierge@stabina.com with order id, email used at checkout, and (for crypto) network + transaction hash. We aim to respond within one business day.